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Websites in "Customer Service"
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• Shop'n Chek International
Mystery shopping and market research services for customer satisfaction measurement.
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• Shopper Anonymous
Australian mystery shopping organization.
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• Shoppers Critique International
Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
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• Shoppers' View
Provides mystery shopping on site and by telephone to the retail industry. Online application.
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• Shoppers, Inc.
Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
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• Siebel CRM Resource Library
The CRM Resource Library provides information about the business benefits of customer relationship management (CRM) and how you can achieve similar results using Siebel products and services.
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• Sinclair Service Assessments
Company provides mystery shopping services throughout the U.S. and abroad. Site includes a sign-up area for shoppers.
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• Skywire Software
Customer service applications consisting of knowledge management, web self-service, and desktop discovery tools that automate the problem resolution process.
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• SNEAK PEAKms
Offers a variety of customized mystery shopper and caller services.
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• Snow & Associates
Dedicated to information and training regarding customer service and leadership issues.
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• Sonya's Mystery Shoppers
Has some current jobs, a polling area where shoppers can rate shopping companies, and a private list of companies looking for shoppers (list is available for a fee).
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• Speedmark Information Services
Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application.
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• Sterling Consulting Group, Inc.
Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
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• Stream International, Inc.
Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
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• SunShower Learning
Video-based training program to inspire positive attitudes in front-line customer service employees.
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• Support Financial Resources, Inc.
Customer-driven mystery shopping and consultative services specializing in the financial services industry.
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• SupportSentry
Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.
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• Sutter Marketing
Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessable data. Find details about the business, services offered, and contact information.
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• Telephone Doctor
Customer service and telephone skills training company.
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• Telephone Doctor
Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
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• Tenox Appraisal Systems
Customer satisfaction measurement specialists.
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• Tern Consultancy
Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
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• The Association of Support Professionals
A national (U.S.) organization dedicated to the advancement of the software support profession. Members can join local chapters to share ideas, insights, and experiences with their colleagues.
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• The Customer Champion Institute
Provides consulting, training, and publication services to improve customer relationships and loyalty.
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• The Customer Management Gurus
Industry professionals experienced in sales, marketing and customer service strategy.
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• The Hotel Shopping Network
Provider of hotel mystery shopping and sales training services to the hospitality industry.
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• The Insight Group International
Provides food and beverage service evaluations and full property evaluations for hotels.
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• The Kirandt Group, LLC
Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
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• The National Center For Professional Mystery Shopping And Merchandising (NCPMS)
Provides project training for mystery shopping/merchandising companies, training and certification for mystery shoppers/merchandisers, business referrals, resource and reference links, and mediation.
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• The Performance Edge, Inc
Mystery Shopping services. Customer Service Feedback. Online application.
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• The Physics of Customer Service
International speaker and consultant, Patrick McGaughey, now offers his popular customer service seminar titled, "The Physics of Customer Service", as an easily downloadable eBook online.
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• The Secret Shopper Company
Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
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• The Service Quality Department
Customer service consulting and training organization.
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• The WOW Class
Client service training programs.
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• Tooty Inc.
Customer service and sales strategy evaluating, developing, training and monitoring.
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• Toronto Chapter of the International Customer Service Association
Membership details, activities, newsletter, career opportunities, and contact information.
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• Tree Management Systems, Inc.
Customer management software for tree, lawn, and landscape companies.
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• Trendsource, Inc.
Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
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• U.S. Mystery Shoppers, Inc.
Offers services to retail and service industries in the United States. Online application.
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• Ulysses CRM
Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.
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