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Websites in "Customer Service"
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• Precision
Developer of help desk solutions.
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• Precision Response Corporation
A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships.
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• Premier Service
A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
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• Presence Quality Mystery Shopping
Specialists of network assessments.
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• Princeton Consulting
European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.
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• Pyramid
Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.
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• Q-go
Customer communications software based on natural language technology.
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• Quality Assessments Mystery Shoppers, LLC
Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling.
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• Quality Consultants, Inc
Conducts mystery shopping and quality reports for restaurants and lodging facilities.
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• Quality Eye Mystery Shopping
A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector.
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• QualityWorks Associates
A market research organization that conducts surveys and mystery shopping.
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• Qualté
Hosted helpdesk and live-chat solutions for small/medium sized companies.
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• Querybot Systems
Automated knowledge base and interactive FAQ systems intended for small businesses.
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• Reality Check Mystery Shopper
Shopper evaluations. Apply online.
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• Retail Maxim
UK-based mystery shopping services including competitor visits and internet and telephone shopping.
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• Retail Rapport Ltd.
Mystery shopping agency. List of services, details about applying, and contact information.
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• RetailTrack
Retail, service, hospitality and call center mystery shopping.
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• Richey International
Quality management programs to enhance performance, measure product quality, and maintain brand stature.
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• San Jose Focus
Facilitates focus groups for market research purposes only.
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• Satisfaction Services, inc.
Providing customized quality and service evaluation programs (a concept of mystery shopping) to restaurant, hospitality, retail, and service companies. Online service available.
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• Satmetrix Systems
Software and services company focused on customer experience management.
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• ScandiaCom
Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.
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• Scholl Market Research, Inc.
Full service market research firm.
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• Schryver Enterprises. LLC
Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
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• Second To None, Inc.
Full service mystery shopping solutions. Apply online.
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• Secret ShopNET
Mystery shopping services. Apply online.
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• Secret Sleuths
Services offered, staff, contact details, and shopper application.
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• Sensor Quality Management Inc.
Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
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• Service Alliance, Inc.
Provides mystery shopping services to a variety of industries throughout the United States.
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• Service Check
Customer service audits performed throughout North America.
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• Service Evaluation
Provides a comprehensive solution for keeping on top of the front line.
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• Service Excellence Group
Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.
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• Service Intelligence, Inc.
Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
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• Service Performance Group
Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
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• Service Quality Institute
Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
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• ServiceSense
Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.
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• ServiceTRAC, Inc.
National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
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• SG Marketing Group
Company description, services offered, and online shopper application.
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• Shadow Shopper
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
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• Shadow Shopper
Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
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