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Websites in "Customer Service"
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• Jones Associates
Specializes in researching, preparing and delivering training programs
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• Kanisa Inc.
Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.
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• Kinesis CEM, Redefining the Customer Experience
Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
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• Knowledge Base
Multi-user system enhances self-service customer support, help desk operations, and document management applications.
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• Learning Curve
Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.
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• Learning Journey, Inc.
Solutions to help increase employee morale and give better customer service through communication and corporate culture.
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• MacPherson Mystery Shopping and Research
A British company specializing in worldwide mystery shopping and market research.
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• Marketing Systems Unlimited Corp.
Details about the company, services offered and how to become a shopper.
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• Mars Research
Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
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• Mercantile Systems & Surveys
Specializes in hospitality industry employee evaluation, training and monitoring.
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• Michelson & Associates, Inc.
Description of the company and services offered. Apply online to be a shopper.
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• Mom Advice - Taking the Mystery Out of Mystery Shopping
Introductory article covering the basics.
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• Motivational Training Center
Provides customer service training and motivational seminars.
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• Mystery Shop Inc.
Print, telephone, and video mystery shop services.
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• Mystery Shopper Gets Paid to Snoop
Ahnie Costin summarizes some of her experiences as a shopper.
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• Mystery Shopper, USA
Sign up to be a shopper or inquire about using this business's services.
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• Mystery Shoppers
Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
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• Mystery Shoppers Ltd.
Mystery shopping and customer service training and consultancy services. UK.
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• Mystery Shopping Providers Association
Trade association of mystery shopping providers and resource for shopper applicants.
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• Mystery Shopping Providers Association
Formed for the purpose of strengthening the mystery shopping industry throughout the world. It is the organization's goal to improve and stimulate the acceptance, performance, reputation and use of mystery shopping services internationally.
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• Mystery Shopping Resources
Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.
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• Mystery Surfing
Independent website usability evaluation service.
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• Mysteryshopomatic.com
Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.
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• Mysteryshopper.com.au Pty Limited
Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
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• Mystique Shopper LLC
Mystery shopping services to varied industries. Web-based reporting.
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• National Customer Service Week
Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).
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• National Shopping Service
Mystery shopping in America and Europe.
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• National Shopping Service Network, LLC
Offers a variety of mystery shopping services.
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• Northwest Loss Prevention Consultants
Restaurant, apartment and retail mystery shops. On line shopper application.
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• Online Customer Service
Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.
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• Outsourcing CRM
Case studies and best practices focused on customer relationship management.
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• Pacific Research Group
Services include mystery shops, site inspections, and phone surveys.
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• Parago, Inc.
An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.
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• Pegasus
Customer Relationship Management software for midsize and small organizations. Includes newsletter and clients.
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• Performance In People Ltd
UK-based telephone and video mystery shopping services.
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• Person To Person Quality
Provides transaction experience studies, mystery shopping, customer surveys, competitive intelligence services, and special consulting services. Apply online to be a shopper.
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• Phone Pro
Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.
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• Pinkerton Field Research Services
Customer service mystery shopping, marketing data collection and compliance audit programs. Apply online to be a shopper.
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• Power Information Gathering Services
UK business specializing in phone and personal visits, and mail and email inquiries to customer service departments.
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• Practical Solutions Inc.
Offers a comprehensive software package for service industry companies.
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