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Websites in "Customer Service"
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• eAssist
Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.
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• eCare Support Interaction Software
Browser based customer interaction software that facilitates real time interaction between an organization's help desk and their customers. Demos, white papers, and full product description are also available.
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• ECCS
Resource providing advice and information on customer relationship management in the form of articles, case studies, white papers, industry news, and analysis tools.
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• eCRMGuide
Customer Relationship Management in the E-Business World
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• eCustomerServiceWorld
Resource site featuring access to over 300 articles, case studies and white papers as well as news, information, advice and jobs.
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• eLoyalty
Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
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• eMysteryShopper
Independent review of website usability and efficiency from a customer's point of view. Online application.
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• Evaluation Systems for Personnel
Provides mystery shopping and sales training services. [Houston]
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• ExecTrainer.com
Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
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• Feedback Plus, Inc.
Customized mystery shopping programs.
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• FrontRange Solutions
Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.
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• FYI Video Mystery Shopping
Video Mystery Shopping specializes in new home shops.
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• Game Film Consultants
Video mystery shopping.
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• Garden State Customer Service Association
Promoting development and awareness of the customer service profession through networking, education and research. Details about events and membership.
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• Glasstap Training Services
Developing People to support the business, using innovative learning styles mixing classroom and e-learning.
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• Golden Resources Marketing Group
Provides mystery shopping services, merchandising, and point of sale marketing audits.
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• Green & Associates
News, articles, and mystery shopper details.
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• Greet America Mystery Shopping
Conducts many types of evaluations and surveys across North America.
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• Guest Check
Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
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• Hilli Dunlap Enterprises
Services offered, contact details, and application to be a shopper.
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• Hindsight
Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers.
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• Hipbone, Inc.
Solutions for live online collaboration between customers and sales and customer service agents.
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• ICC - Decision Services
Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
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• ICU Associates Inc.
Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
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• Imaginus Training & Development Inc.
Mystery shopping, web shopping, training, motivational seminars, and focus groups.
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• Impact Learning Systems
Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
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• Improving Customer Service
A list of customer service articles by John T. Self.
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• Imyst, Inc.
Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.
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• Ineto Integrated Customer Communications
Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service.
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• Infotel
Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs.
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• Inland Retail Services
Specialists in mystery shopping and merchandising services. Includes services and contacts.
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• Insight Exec
The Customer Management Community (CMC), is a CRM service which provides news, information, advice and best practice case studies to help its members make the most of customer management activities, achieve core business objectives and help improve the ROI of CRM programmes.
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• IntelliShop
Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry. Online application.
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• Interact Management Consultants Pty Ltd
Provider of consulting services and products that grow and protect large-scale, retail clients' customer relationships.
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• Interaction Metrics
Customer service audit specialists.
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• International Customer Service Association
Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications, case histories, merchandise and related links.
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• ITS (Incognito)
Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
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• J. E. Lowery Professional Services Corporation
Customized mystery shopping services.
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• J.M. Ridgeway Co.
A market research and mystery shopping company providing national coverage.
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• Jancyn Evaluation Shops
Secret shopping services used by the retail, restaurant and rental housing industry.
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