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Websites in "Customer Service"
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• 1stCo Business Development
Custom training solutions in customer service.
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• 411 Peculiar Road
Aims to teach customer service people, call centers, and managers how to work with customers online.
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• A Closer Look, Inc.
Online mystery shopping services with resource links for shopper applicants. Online application.
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• A Customer's Point of View, Inc.
Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
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• A Step Above Service Evaluations, Inc.
Florida-based service evaluations to varied industries.
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• ACRA, Inc.
Retail, restaurant, service, sales and entertainment complex mystery shopping. Online application.
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• Adams Research Group
Helps organizations improve performance and customer service.
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• Advanced Feedback
Online feedback management solutions designed to help corporations and individuals to simplify information collection and analysis.
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• Advanced Phone Ups
Telephone training and mystery shopping of all types of vehicle dealerships.
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• Aegis Communications Group, Inc.
Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
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• Aestiva
Web-based solutions including help tickets, knowledge base, contact management, and email management.
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• Amusement Advantage, LLC
Amusement park mystery shopping. Online application.
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• Anonymous Insights, Inc.
Marketing research firm that specializes in customer satisfaction programs. Online application.
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• Anonymous Shoppers and Assessments of Pittsburgh (ASAP)
Shopper evaluations of restaurant, fast food, retail, health care, insurance, banking, grocery, automobile and sales and service. Online application.
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• Ardent Services, Inc.
Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
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• Associate Consumer Evaluations Mystery Shopping
Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.
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• At Random Communications
Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
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• Ath Power
Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
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• Bare Associates International
Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
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• Barry Leeds and Associates
Offers a range of mystery shopping services with a core focus on the financial services industry and service-oriented retail companies. Core competence is helping companies prevent discriminatory and unfair sales practices.
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• Beacon Technologies, Ltd.
Permission-based IVR-interactive customer survey for customer satisfaction research.
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• Berring HIne Consulting
Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
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• Blue Pumpkin Software
Call center workforce management scheduling and forecasting software for customer contact centers and inbound sales call centers
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• Business Evaluation Services
Business and retail on-site, telephone and customer feedback secret shopper services.
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• C-Chex
Partners with retailers to ensure cashiers comply with age-restricted sales policies while providing an objective view of operations.
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• Call Centre
CRM Software reviews, management interviews, tips on improving customer service and call centre products.
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• Cape Consulting Ltd
Delivers measurable and sustainable improvements in customer service, customer satisfaction and customer loyalty.
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• Ceres Innovations Inc.
The CERES model places employees at the center of customer relations within the company
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• Certified Reports, Inc.
Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
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• Charter Continuum
Customer relationship management with software for handling customer feedback ensuring customer retention.
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• Check Mark, Inc.
Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application.
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• Checkout (UK) Ltd
A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.
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• Chordiant Software
Business process automation and customer service applications. Includes products, services, and clients.
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• Cloudgate, Ltd.
Two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels.
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• Colorado Springs Customer Service Association (CSCSA)
Programs offered, membership and meeting details, and contact information.
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• Communication Strategy Consultants
Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.
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• Confero, Inc.
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
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• Consortium for Service Innovation
A non-profit alliance of customer service organizations that are working together to solve industry-wide challenges. Events, current members, mission, programs, press, articles and membership details.
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• Consumer Connection
Providing mystery shopping, customer service seminars and front line service employee training programs.
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• Consumer Research Group (CRG)
Mystery shopper consultant services to the retail industry.
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